Terms of service

Terms of Service

Welcome to House Beautiful

These Terms of Service ("Terms") govern your access to and use of the House Beautiful website, products, and services available through indoorplants.house.com.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.

1. About House Beautiful

House Beautiful is an online retailer specializing in indoor plants, garden décor, perennials, shrubs, vines, and related gardening products.

Business Information:

House Beautiful
1102 Reynolds Alley
Anaheim, CA 92801
United States

Phone: +1 562-370-2678

Website: indoorplants.house.com

Email: admin@indoorplants.house.com

2. Eligibility

By using this website, you represent and warrant that:

You are at least 18 years old or have the permission of a parent or legal guardian.
You have the legal authority to enter into binding agreements.
All information you provide is accurate and current.
You will use the website in accordance with applicable laws and regulations.

3. Customer Accounts

Certain features of our website may require account registration.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
All activities conducted under your account.

You agree to notify us immediately of any unauthorized use of your account or suspected security breach.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products and Availability

We strive to provide accurate product descriptions, photographs, pricing, and availability information.

However:

Plant sizes, colors, blooms, and growth stages may vary naturally.
Product images are representative and may differ slightly from actual products.
Inventory availability may change without notice.
Certain products may be unavailable, discontinued, or limited in quantity.

We reserve the right to modify, discontinue, or limit products at any time.

5. Orders and Acceptance

Submitting an order does not automatically constitute acceptance of the order.

A purchase agreement is formed only after:

Payment has been successfully authorized; and
House Beautiful has accepted and processed the order.

We reserve the right to refuse or cancel orders for reasons including:

Pricing errors
Product unavailability
Suspected fraud
Incomplete customer information
Violations of these Terms

If payment has already been received for a canceled order, an appropriate refund will be issued.

6. Pricing and Payment

All prices displayed on the website are subject to change without prior notice.

Accepted payment methods include:

Visa
MasterCard

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
The payment information provided is accurate and valid.

We reserve the right to refuse transactions suspected of fraud or unauthorized activity.

7. Shipping and Delivery

Orders are generally processed within 4–7 business days.

Available shipping options include:

Standard Shipping

DHL or FedEx
Estimated delivery: 7–14 business days
Shipping fee: $12.95

Free Shipping

EMS
Estimated delivery: 12–24 business days
Free on orders over $50

We ship globally except to certain locations in Asia and remote regions where delivery restrictions apply.

Delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

8. Returns, Refunds, and Exchanges

Customers may request returns within 30 days of receiving their order.

Returned products are generally processed within 4–7 business days after receipt and inspection.

Approved refunds are issued to the original payment method and may require 2–3 weeks to appear depending on the customer's bank or card provider.

Please review our Return & Refund Policy for complete details.

9. Product Care and Customer Responsibility

Many products sold by House Beautiful are living plants.

Customers acknowledge that:

Plants require proper care and maintenance.
Environmental conditions may affect plant appearance and growth.
Natural variations in color, size, and growth patterns are normal.

House Beautiful is not responsible for issues resulting from improper care, neglect, unsuitable growing conditions, or misuse after delivery.

10. Intellectual Property

All website content, including but not limited to:

Logos
Trademarks
Product images
Product descriptions
Graphics
Text
Layouts
Website design
Software

is the property of House Beautiful or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or otherwise used without prior written permission.

11. User-Generated Content

If you submit reviews, comments, photographs, suggestions, or other materials, you grant House Beautiful a worldwide, royalty-free, perpetual, transferable, and non-exclusive license to:

Use
Reproduce
Publish
Display
Modify
Distribute

such content for business, promotional, and marketing purposes.

You are solely responsible for the content you submit and warrant that it does not infringe upon any third-party rights.

12. Prohibited Conduct

You agree not to:

Use the website for unlawful purposes.
Violate intellectual property rights.
Submit false information.
Place fraudulent orders.
Upload malicious software or harmful code.
Interfere with website operations or security.
Attempt unauthorized access to systems or data.
Use automated tools to collect website data.
Resell products without authorization.

Violations may result in account suspension, order cancellation, and legal action.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website and products are provided on an "as is" and "as available" basis.

House Beautiful does not guarantee that:

The website will always be available.
The website will be error-free.
Information will always be complete or current.
Products will meet every customer's individual expectations.

Nothing in these Terms excludes any consumer rights that cannot legally be limited or excluded.

14. Limitation of Liability

To the maximum extent permitted by law, House Beautiful shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of business opportunities
Data loss
Service interruptions

arising from the use of our website or products.

House Beautiful's total liability for any claim shall not exceed the amount paid by the customer for the product that gave rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless House Beautiful, its affiliates, employees, officers, contractors, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of the website;
Your violation of these Terms;
Your violation of any rights of another person or entity.

16. Third-Party Links

Our website may contain links to third-party websites.

House Beautiful does not control or endorse third-party websites and is not responsible for their content, privacy practices, products, or services.

Users access third-party websites at their own risk.

17. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon publication on the website.

Your continued use of the website following updates constitutes acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, United States.

Any dispute arising from or relating to these Terms, the website, or any transaction with House Beautiful shall be subject to the exclusive jurisdiction of the courts located in California, United States.

20. Contact Information

House Beautiful

1102 Reynolds Alley
Anaheim, CA 92801
United States