Refund policy

Return & Refund Policy

Our Commitment to Customer Satisfaction

At House Beautiful, we take pride in offering quality indoor plants, perennials, shrubs, vines, and garden décor products designed to enhance your home and outdoor living spaces. We want every customer to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Please review the following Return & Refund Policy carefully.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be returned within 30 days of delivery.
The product should be in its original condition.
Original packaging should be included whenever possible.
Proof of purchase or order confirmation must be provided.
The item must not show signs of misuse, neglect, or intentional damage.

Plants and Living Products

Because plants are living products, variations in size, shape, color, growth stage, and seasonal appearance are natural and do not constitute defects.

We encourage customers to inspect plants immediately upon delivery.

If a plant arrives significantly damaged or in poor condition, please contact us promptly with photographs so we can review the situation and provide assistance.

Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect item
An item missing components

please contact our customer service team as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review your request and work toward an appropriate resolution.

How to Request a Return

Step 1

Contact our customer support team:

Email: admin@indoorplants.house.com

Step 2

Provide:

Full name
Order number
Product name
Reason for return
Supporting photographs if applicable

Step 3

Wait for return instructions and authorization from our support team.

Step 4

Ship the approved item according to the return instructions provided.

Please do not send products back without first contacting us.

Return Processing

Once your return is received and inspected, we will process the return within 4–7 business days.

Customers will receive an email notification regarding the outcome of the return review.

Refunds

Approved refunds will be issued to the original payment method used during purchase.

Accepted payment methods include:

Visa
MasterCard

Please allow 2–3 weeks for the refunded amount to appear in your account, depending on your financial institution and card issuer.

Processing times may vary among banks and payment providers.

Exchanges

Exchanges may be offered when:

The wrong item was shipped.
A product arrived damaged.
A product contains a verified manufacturing defect.

Exchange requests are generally processed within 4–7 business days after receipt and inspection of the returned item.

If a replacement product is unavailable, we may offer a refund or an alternative solution.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

The incorrect item was shipped.
The item arrived damaged.
The item contains a verified defect.
The return is required due to our error.

In such cases, House Beautiful will review the circumstances and determine an appropriate resolution.

Non-Returnable Situations

Returns may not be accepted if:

More than 30 days have passed since delivery.
The item has been intentionally damaged.
The product shows excessive wear or misuse.
The product has been altered after delivery.
The item was used improperly.
The return is sent without prior authorization.

Order Cancellations

Orders may be canceled before processing and shipment begin.

Since orders are generally processed within 4–7 business days, customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.

Contact Information

House Beautiful

1102 Reynolds Alley
Anaheim, CA 92801
United States

Phone: +1 562-370-2678

Website: indoorplants.house.com