Shipping policy

Shipping Policy

Bringing Nature to Your Doorstep

At House Beautiful, we understand the excitement of receiving new plants and garden décor for your home and outdoor spaces. We are committed to providing reliable shipping services and carefully packaging every order to help ensure it arrives safely and in excellent condition.

This Shipping Policy explains our processing times, delivery methods, shipping charges, and other important shipping information.

Order Processing

All orders are processed within 4–7 business days after payment has been successfully verified and approved.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, holidays, promotional events, or periods of increased demand, processing times may occasionally be extended. We appreciate your patience and understanding.

Once your order has been shipped, a confirmation email will be sent to the email address provided during checkout.

Shipping Methods

Standard Shipping

Carrier:

DHL or FedEx

Estimated Delivery Time:

7–14 Business Days

Shipping Cost:

$12.95

This shipping option provides reliable international delivery and may include shipment tracking depending on carrier availability and destination.

Free Shipping

Carrier:

EMS

Estimated Delivery Time:

12–24 Business Days

Shipping Cost:

Free on orders over $50

Customers whose order total exceeds $50 automatically qualify for free EMS shipping.

Delivery times may vary depending on customs procedures and local postal services.

Shipping Destinations

House Beautiful proudly serves customers worldwide.

However, we currently do not ship to:

  • Certain countries within Asia

  • Remote regions with limited carrier access

  • Restricted destinations where delivery services are unavailable

  • Locations affected by import restrictions or legal limitations

If shipping is unavailable to your location after an order is placed, our customer support team will contact you regarding available alternatives.

Packaging and Plant Protection

We understand that many of our products are living plants and require special care during transportation.

To help ensure safe delivery:

  • Plants are carefully prepared before shipment.

  • Protective packaging materials are used whenever appropriate.

  • Products are inspected before dispatch.

  • Garden décor items are packaged to minimize the risk of transit damage.

Because plants are living products, minor variations in appearance, foliage, bloom stage, size, or seasonal condition may naturally occur during transit and are not considered shipping defects.

We recommend unpacking and inspecting all plants immediately upon arrival.

Order Tracking

When tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may include:

  • Carrier name

  • Tracking number

  • Shipment status updates

  • Estimated delivery information

Please allow time for carrier systems to update after shipment confirmation.

Delivery Estimates

Delivery timeframes provided are estimates and begin after the order processing period has been completed.

Actual delivery times may vary due to factors outside our control, including:

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Local delivery conditions

  • Government restrictions

House Beautiful cannot guarantee exact delivery dates.

Customs Duties and Import Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These fees are:

  • Not included in product prices.

  • Not included in shipping costs.

  • Determined by the destination country's customs authorities.

  • The sole responsibility of the customer.

We recommend contacting your local customs office before placing an international order if you have questions regarding potential charges.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment or unit number (if applicable)

  • Postal code

  • City and state

  • Country

  • Contact information

House Beautiful is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To assist with our investigation, please provide:

  • Order number

  • Description of the issue

  • Photographs of the package and product (if damaged)

We will work with the shipping carrier to review the situation and pursue an appropriate resolution whenever possible.

Undeliverable Packages

Packages may be returned to us if:

  • The address provided is incorrect.

  • Delivery is refused.

  • Customs fees are not paid.

  • The shipment is unclaimed.

Additional shipping charges may apply if reshipment is requested.

Any applicable fees may be deducted from a refund where permitted by law.

Contact Information

If you have any questions regarding shipping, delivery status, tracking information, or shipping restrictions, please contact us.

House Beautiful

1102 Reynolds Alley
Anaheim, CA 92801
United States

Phone: +1 562-370-2678

Website: indoorplants.house.com

Email: admin@indoorplants.house.com

We appreciate your trust in House Beautiful and look forward to delivering quality plants and garden products directly to your home.